以客戶為關(guān)注焦點(diǎn) Customer Focus
領(lǐng)導(dǎo)作用 Leadership
全員參與Engagement of People
過程方法 Process Approach
改進(jìn) Improvement
基于事實(shí)的決策方法 Evidence-based Decision Making
關(guān)系管理 Relationship Management